Awards & Accolades
- 2020 Ranked #1 Hotel in Key West for 2020 - US News
- 2019 Rated the #13 hotel in the USA by TripAdvisor
- 2018 Rated the #6 hotel in the USA by TripAdvisor
- 2018 Rated #1 Key West Hotel by Fodor's Travel
- 2018 Ranked #1 Hotel in Key West for 2018 - US News
- 2018 Rated 4 Diamonds by AAA (one of only two properties in Key West)
- 2017 Ranked #1 hotel and #1 resort in Key West by US News
- 2016 Property of the Year from the Key West Lodging Association
- 2015 Traveler's Hall of Fame Award from TripAdvisor
- 2015 Insiders' Select Award from Expedia
- 2015 Award of Excellence from Booking.com
- #1 Rated Resort in the Florida Keys by Booking.com
- Top 5 Rated Resort in Key West by TripAdvisor
- #1 Rated Key West Resort on Yelp
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|Guest •||October 27, 2020|
I stayed at this ...
I stayed at this property in October 2020. rooms and facility were very clean. Rooms cleaned every day and the staff were super helpful and nice. Property close to all activities and attractions and easy walk to many places. Fresh muffins and chocolate delivered to your room every evening - very nice touch. I found the rooms and bathrooms small for the price. The apartment is 2 story, a powder room, kitchen and living room on the 1st floor, 2 bedrooms and 2 bathrooms on the 2nd floor. Based on the adv, we thought the property had beach access. The beach is very close to the property less than 5 minutes walk but thought the beach was direct access from the property, I travelled with teenagers and thought I could have them go to the beach without having to leave the property. Overall great property and great service and would recommend
|Guest •||October 21, 2020|
The rooms are beautiful ...
The rooms are beautiful and very comfortable Perfect for traveling with family. The hotel pool is great. This will be the only hotel we will stay at in Key West going forward
|Guest •||October 21, 2020|
I really enjoyed my ...
I really enjoyed my stay at this resort; however, there were a few issues. Positives: 1. staff is incredible - very helpful and friendly. 2. rooms were very clean (I did have a problem with my shower not being clean but the hotel refunded me for my resort fee and sent house keeping over asap to clean it) 3. I have never stayed in such a clean and well cared for hotel. 4. the hotel felt very safe and well kept up. 5. the rooms are very spacious and it is so nice to have a full kitchen and washer and dryer 6. house keeping is incredible! They emptied the coffee pot every day, loaded and ran the dishwasher, perfectly made the beds, and even vacuumed the couch every single day! 7. a more quite and peaceful environment. Negatives : 1. the walls are thin. I could hear every step from the people above me. 2. the beds are very firm and not vey comfortable. The sheets were also not very soft. 3. the free smoothies are just slushies that are not very good 4. you have to pay extra to rent the bikes the resort "provides." 5. the "garden view" is a view of a wall, mailboxes, and an electrical panel
|Guest •||October 09, 2020|
BEST ACCOMMODATIONS WE HAVE ...
BEST ACCOMMODATIONS WE HAVE EVER STAYED IN. The staff was perfect! Courteous, friendly, fast, and fun. The suite was beyond our expectations! The daily treats in your room are fabulous. Muffins, ice cream bars and chocolate at turn down service. We WILL be back here again! Thank you Matilda for the great service and Demetri for the fun times at the pool
|Guest •||October 03, 2020|
Resort is super clean. ...
Resort is super clean. Matilda was amazin