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Santa Maria Suites Florida Reviews Accolades

Reviews & Accolades

See What Our Guests Have to Say

Guests love our great location in Old Town close to the heart of it all - Mallory Square, famous Key West festivals, and the exciting nightlife of Duval Street. They can't help but rave about our luxurious, condo-style suites and unexpected amenities like free smoothies by the pool.

All Reviews

Guest   •   June 24, 2023

The rooms and kitchen ...

The rooms and kitchen were clean and two bed rooms are useful for the family, but they were small and dark. The pool was small and patio was not comfortable because of insects and noise. This hotel doesn't provide breakfast and lunch. We have to go outside and wait in a line. I chose this hotel because I expected some delicacy for the guest service but there were not. The staff making Mohito in poolside didn't look hygienic and the other staff on lobby didn't provide detailed information about hotel services. Definitely it was not worth the price.
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Guest   •   January 09, 2022

Super friendly staff. Nice ...

Super friendly staff. Nice pools! Rooms/bathrooms are tiny, tiny. Couldn't figure out ice maker, lol. "Breakfast" is apparently just a muffin, which is ok but misleading. We specifically looked for a hotel that served breakfast due to an early flight/time crunch in the morning. Nothing was open yet so we flew hungry. Swore they had beach access too... but they do not. Just the pool area. Closes at 10pm.
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Guest   •   April 08, 2025

The stay was good. ...

The stay was good. But manager was very difficult to deal with during check in and especially check out. Our 3 year old daughter stubbed her toe on a piece of furniture so badly it tore her nail off so we asked for an hour late check out, which was denied. We scrambled around all morning getting to CVS, dealing with our daughter’s injury. The manage and staff called and came by the unit, hovering around to make sure we were leaving. We ended up leaving at 11:35am, thirty five minutes late. After we left I noticed a $75 late check out fee on the invoice. After a 10 minute, spirited conversation with the manager, she refused to waive the fee. Mind you this was our 3rd spring break here in a row, totaling upwards of $15k. So the $75 fee felt like a slap in the face. Unfortunate ending to our spring break.
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Guest   •   August 14, 2025

Very nice place. Location is ...

Very nice place. Location is good but there are much better options with similar costs. Service is best always smiling and trying to help. The room is quite big, bed are not so big and bathroom is not comfertable.
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  • Awards & Accolades
    • 2025  Ranked #4 US Resorts - Condé Nast
    • 2025  Ranked #2 in Best Key West Resort - US News & World Reports
    • 2025  Ranked #33 in Florida Resorts - US News & World Reports
    • 2024 Traveler's Choice: Best of the Best - TripAdvisor
    • 2024  Ranked #2 Family Resort in the US - TripAdvisor
    • 2024 Ranked #1 in Best Key West Resort - TripAdvisor
    • 2024 Ranked #1 in Best Key West Resorts - US News
    • 2024 Fodor's Choice - Travel
    • 2023 Traveler's Choice: Best of The Best - TripAdvisor
    • 2023 Rated #1 Best Resort in Key West - US News
    • 2023 Booking.com ‘Traveller Review Award'
    • 2021 Ranked #1 Hotel in Key West for 2021 - US News
    • 2021 Ranked #17 Hotel in Florida for 2021 - US News
    • 2020 Ranked #1 Hotel in Key West for 2020 - US News
    • 2019 Rated the #13 hotel in the USA by TripAdvisor
    • 2018 Rated the #6 hotel in the USA by TripAdvisor
    • 2018 Rated #1 Key West Hotel by Fodor's Travel
    • 2018 Ranked #1 Hotel in Key West for 2018 - US News
    • 2018 Rated 4 Diamonds by AAA (1 of only 2 properties in KW)
    • 2017 Ranked #1 hotel and #1 resort in Key West by US News
    • 2016 Property of the Year from the KW Lodging Assoc.
    • #1 Rated Resort in the Florida Keys by Booking.com
    • Top 5 Rated Resort in Key West by TripAdvisor
    • #1 Rated Key West Resort on Yelp